Refund / Cancellation Policy
Refund / Cancellation Policy
Refund / Cancellation Policy
Although cannot guarantee the quality or authenticity of the products, we are committed to assisting you with dispute resolution and communication with the seller. Please note that cannot be held responsible for the outcome of the dispute resolution process, and all risks must be borne by you.
1. Common After-Sales Issues
1. Missing items or mismatched styles
2. Damaged, defective, or poor-quality products
2. How to Request After-Sales Service?
To safeguard your interests, we recommend recording a video of the unboxing process, ensuring the shipping label on the parcel is clearly captured.
If any issues are found, please contact customer service within 3 days of delivery (based on the courier's delivered confirmation). We will assist you in raising a dispute with the seller.
When submitting your request, please provide a detailed description of the issue along with the following evidence:
1. Photos of the parcel
2. Photos of the shipping label
3. Photos of the product(s)
3. Specific Evidence Required for After-Sales Requests
Damaged products or visible stains: Please provide clear photos of the damaged or stained areas.
Incorrect product size: Include a photo of the product's size label (if the product does not have a size label, verification will not be possible).
Missing items or mismatched styles: Provide photos showing all the items within the parcel.
Product quality issues: Record a video demonstrating the product in use.
4. Important Reminder
Please keep all related photos and videos in good condition to ensure the smooth processing of your after-sales request.
5. Refunds
Refunds will be processed based on the compensation amount provided by the seller. The refund process typically takes 7–14 working days, and the amount will be credited to your wallet upon successful completion.
6. Order Cancellations
Order cancellations are permitted only if the seller has not yet processed the order. Upon successful cancellation, the amount will be credited to your wallet.
- Malaysia’s only end-to-end sourcing platform for China factory goods
is Malaysia’s first platform dedicated to providing a complete end-to-end solution for sourcing from China, covering every step from product selection and order processing to RMB payment and logistics. We integrate resources from top platforms like 1688 and Taobao Factory, connecting with over 1 million quality Chinese manufacturers to offer access to more than 100 million factory-direct products. By cutting out the middlemen, we help you significantly reduce procurement costs through direct factory sourcing. As a subsidiary of Revenue Group Berhad (Stock Code: 0200), 2b2u has earned the trust of Malaysian SMEs, online sellers, and wholesalers through our professional team, standardized processes, and high transparency — making us the ideal partner to expand your supply chain in China.
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