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Privacy Policy

Privacy Policy

Thank you for using the services of () (hereinafter referred to as “we”, “us”, or “our”). This Privacy Policy outlines how we collect, use, store, protect, and share your personal data. We are committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and taking reasonable measures to safeguard your privacy.

1. Personal Data Collected

We may collect the following personal data:
Basic Information: Name, contact details (phone number, email address), ethnicity;
Transaction Information: Payment details, order details, shipping information;
Address Information: Delivery address, billing address;
Technical Information: IP address of access devices, browser type, cookies data, etc.

2. Purpose of Data Usage

The data collected will be used for the following purposes:
a. Processing orders, payments, and logistics;
b. Providing customer support and resolving issues;
c. Improving service quality and user experience;
d. Sending service notifications, promotional materials, and policy updates;
e. Complying with legal obligations or regulatory requirements.

3. Data Disclosure

We may disclose your data under the following circumstances:
a. To logistics partners and payment service providers;
b. To government or law enforcement agencies as required by law;
c. To other third parties with your authorisation.

4. Data Storage and Security

Data Storage: Your personal data will be securely stored in a controlled environment.
Security Measures: We implement technical and organisational measures to prevent data breaches, loss, or unauthorised access.

5. Data Retention Period

We will retain your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy.
When the data is no longer required, we will securely delete or anonymise it unless otherwise required by law.

6. International Data Transfer

As we provide cross-border services, your data may be transferred to regions outside Malaysia. We will ensure that the recipients have appropriate data protection measures in place and comply with the PDPA requirements.

7. Third-Party Service Providers

We may engage third-party service providers to process your data. These providers will only access your data under explicit authorisation and must adhere to the same data protection standards as us.

8. Data Accuracy

We are committed to ensuring the accuracy and completeness of your data. You may contact us at any time to update or correct your data.

9. Your Rights

Under the PDPA, you have the following rights:
a. To enquire about and access your personal data stored by us;
b. To request corrections to your personal data;
c. To withdraw consent for data processing (this may affect service provision);
d. To request the deletion or restriction of your data processing (subject to legal provisions).

10. Use of Cookies

We use cookies to collect behavioural data from website visitors to optimise your user experience. You can manage or disable cookies through your browser settings; however, this may affect certain website functionalities.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us.

12. Legal Application and Amendments

This Privacy Policy is governed by the laws of Malaysia.
We reserve the right to amend these terms as required by law or business needs, and the revised terms will be communicated appropriately to users.
The amended terms will take effect upon publication.
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